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Hawaii Vacation Rental
Travel Blog
Frequently Asked Questions
Before you give out your credit card or mail a check “be safe and smart”
The State of Hawaii requires that all off Island owners have their properties managed by a licensed brokerage.
| Q: | What types of rental accommodations do you have? |
| A: | We offer studio, one bedroom, and two bedroom condominiums, and homes and town homes ranging from one to four bedrooms. Designer homes are also available with three to four bedrooms. |
| Q: | What Locations are available? |
| A: | We offer West Maui accommodations in Lahaina, Kaanapali, and Napili. Property names like, Puamana, Kaanapali Royal, Maui Eldorado, Kaanapali Alii, and The Whaler, just to name a few. |
| Q: | What is the minimum number of nights I can reserve? |
| A: | (5)-Five nights minimum requirement (14)-fourteen nights during Christmas |
| Q: | What about on-line reservations? |
| A: | Yes, you may Search Availability and Book On-line with us 24 hours a day. You may immediately confirm you booking by making your initial deposit using our On-Line Credit Card interface. |
| Q: | What do I do after reserving my reservations on line? |
| A: |  If you choose to use the credit card On-Line booking method, your reservation will be confirmed immediately and you may print a hard copy for your records by clicking the print button. If you choose to pay by check we will mail your reservation documents with initial deposit request due within 10 days. If your payment is not received within 10 days your reservation will be automatically canceled. We recommend making your initial deposit by credit card. All final payments are to be made by check. |
| Q: | What about Unit Photos? |
| A: | Our web site features individual unit photos for every property we represent. |
| Q: | Confirmations? |
| A: | When you Book On-Line using our credit card interface, your reservation will be confirmed immediately. Should you choose to make your initial deposit by check, your reservation will be held for 10 days giving you time to mail a check to us. If your check is not received within 10 days, your reservation will be automatically canceled. We recommend that you make your initial deposit by credit card to avoid cancellation. All final payments are to be made by check. |
| Q: | Payment Options? |
| A: | Payments may be made by credit card (Visa, Mastercard, American Express) utilizing our On-Line Credit Card interface or mailing a check to us at The Fairway Shops Suite 118, 2580 Kekaa Drive, Lahaina, Hawaii 96761. |
| Q: | Deposit & Final Payment? |
| A: | Deposit
consists of 3 nights which may be paid with credit card or check.
Final Payment is due 45 days prior to arrival, (by 10/15 for Holiday season) and may be made either by check or credit card. If both, deposit and final payment are made by check, a credit card will be required as a form of security deposit. |
| Q: | Security Deposit? |
| A: | A Refundable Security Deposit may be required. The amount of the security deposit is determined by the individual property requirements. Please view the individual unit webpage to verify. |
| Q: | Cancellation Fees and Policy? |
| A: | Before final payment, reservations are subject to cancellation fee ($40) after initial receipt of your deposit. After final payment, reservations are NON REFUNDABLE unless space is resold. We recommend the optional travel protection insurance. |
| Q: | Christmas Period? |
| A: | All in house guests have the first option to rebook for next year. After checking with the owners and returnees we open Christmas Reservations approximately February 1st. CHRISTMAS PERIOD 12/20 - 1/04 ALL FULL PREPAYMENTS required no later than 10/15. Once your full prepayment has been received reservations are NON REFUNDABLE |
| Q: | What about Travel Protection? |
| A: | Yes, optional
travel protection is available at a minimal charge. For details: http://www.vacationrentalinsurance.com
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| Q: | Do all your properties have pools? |
| A: | All of our condominium properties have at least one pool. Kaanapali Shores has two pools and Puamana has three pools, Maui Eldorado has three pools and a beach cabana. Some of our homes do not have a pool. Refer to the home description details. |
| Q: | Condominium furnished? |
| A: | Each property is privately owned, furnished by the owners taste (within in certain guidelines of our management program) and include: fully equipped kitchen with microwave, dishwashers, range, refrigerator, pots, pans, dishes, glassware, utensils, and flatware. Linens and towels are stocked prior to your arrival. Washers/dryers are located within in the unit, or are available on site. Each unit has at least one color TV, with basic cable service, and DVD players are in most units. You are provided on arrival with an initial supply of toilet paper, bar soap, dishwashing detergent, paper towel and tissues. Additional supplies may be purchased at convenient stores nearby. |
| Q: | Do all your units have full kitchen? |
| A: | Yes, all units have full kitchens. |
| Q: | Maid Service? |
| A: | Maid service varies according to the property. Units are cleaned and stocked by 3pm the day of your arrival. Units are cleaned after 11am day of your departure. Pre-checkin and checkout cleaning are included with your reservation. Additional maid services are available at cost. Additional request for maid service will require 48 hours advance notice. |
| Q: | Do your properties offer Washers/Dryers? |
| A: | Washers and Dryers are available either in the unit or on the property. |
| Q: | Car Rentals? |
| A: | Vacation-Maui-Com, offers discounted rates contracted with Avis® and Dollar Rent A Car® We will pass these savings on to our clients. |
And if I still have questions? Call our toll-free reservations at 1-800-676-4112. |
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