Terms & Conditions

Whalers Investment Group LLC

Terms and Conditions

COVID-19 Waiver



Maximum occupancy limits for children included are listed on each property's webpage and are strictly enforced. Our homes and townhomes are located in quiet residential neighborhoods; 

Excessive noise, parties, and occupancy violations may result in Maui County Police evictions and fines up to $2,000/day. Quiet hours are from 8 PM to 8 AM in all our properties.

Whalers Investment Group, LLC (referred hereto as WIG) reserves the right to terminate occupancy without refund should violations of quiet hours, house rules, or occupancy limits occur.


Prime Season: January 5 – April 11, June 15 – August 20, and November 20 – 28. 
Regular Season: April 12 – June 14, August 21 – November 19, and November 29 – December 19. 
Holiday Season: December 20 – January 4. (Check for rates). 

Minimum Stay Policy

Prime and Regular Season, 5-7-night minimum, Holiday Season, 14-night minimum.

Owner Guest Reservations

Owner-direct bookings are unit-specific and WIG is not responsible for owner representations.

Rates are subject to Hawaii State Taxes, current GE @ 4.166% and TA @ 13.25%, a $99 Guest Service Fee, and are subject to change. 

Payment Policy

Upon booking, a 40% charge is made to your credit card. The following documents must be SIGNED by you and RECEIVED by us within 72 hours to CONFIRM your reservation: 1) Rental Agreement/Credit Card Authorization Form 2) List of ALL occupants 3) House Rules & Liability Release (homes only). Credit Cards accepted (American Express, MasterCard & Visa). Check or money order is preferred for the final payment which is due 45 days prior to arrival, except for Holiday Season December 20 to January 4; when final payments are due by October 15th.

                                         **Unprinted checks or debit cards are not accepted – US Funds only**

Credit Card Authorization & Security Deposit

Reservations are not confirmed until we receive the initial 40% deposit and a signed Credit Card Authorization Form (CCAF). The CCAF establishes credit and guarantees payment for charges that may result from any damages, excessive cleaning, house rules violation fines, or loss to the property or its contents; caused by guests during their stay. Homes: Reservations are not confirmed until we receive the initial three-night deposit, acknowledged House Rules & Liability Release. 

Security Deposit

When booking online, you may make your initial deposit and confirm your reservation immediately by utilizing our On-Line Credit Card interface. At the time of final payment, either a $3,000 security deposit or a $49 accidental damage insurance policy must be paid. All deposits shall be held in client trust accounts, security deposits are fully refundable less the cost of any damages, replacement of missing inventory, excessive cleaning, or association fines within 14 days of departure; any interest earned on deposits shall be paid to WIG.

Cancellation Policy

All payments are non-refundable after the final payment due date unless the space is resold. If cancellation is called in prior to the final payment “date”, monies are refundable less a $40 cancellation charge and any insurance charges. No refunds are made for unused nights regardless of cause. Reservations are unit “specific” and cannot be changed by guests after the “full payment date”. To protect your investment, optional Vacation Rental Insurance is available and priced on your confirmation; go to (http://www.vacationrentalinsurance.com) for details. *REQUIRES ACROBAT READER*

Maid Service

See the webpage for the checkout cleaning fee. Additional maid service is available at an additional cost. Your unit will be prepared for your arrival including linens, two sets of towels per person, and starter kitchen and bathroom amenities, i.e.: dish washing liquid, dishwasher soap, paper towels, soap, and toilet paper are provided but not replenished. **Beach towels are not provided**


All of our units are individually owned and decorated. Please do not remove linen, dishes, or other items from the unit, as they belong to the owner. Additional charges will be incurred for damages, lost items, or excessive checkout cleaning caused by guests during their stay. Repair Issues may arise: There is a labor shortage on the Island and materials may need to be shipped in, there may be some delays in completing repairs. Refunds or credits are not provided for maintenance, cleaning, or pest issues as long as we are making our best efforts to complete or correct them.


You will receive an email with mobile app instructions that will provide all your arrival and check-in information one week before your arrival. Check-in time is 3 P.M.; Checkout time is 10 A.M.   A late checkout “must be prearranged” and is subject to a 1/2-day charge. Any unapproved late checkouts past the 10 am checkout will result in a full-day charge.

Reservation Guarantee

WIG cannot absolutely guarantee specific reserved unit numbers or accommodations. WIG reserves the right to substitute alternate accommodations of a similar type up to and including the day of arrival. All reservations are subject to change or cancellation for reasons including but not limited to strikes, owners' request, sale of the unit, changes in State or County Laws, acts of God, or failure of guests to vacate as scheduled.


The Hawaiian sun is strong so be sure to use sunscreen or stay in the shade like the locals between 10-4, you may experience strong ocean conditions be alert as there are no lifeguards at the beaches, and the amount of sand at the beaches in Hawaii is affected by heavy surf, currents, and high & low tides thus the beach size may vary from month to month, Maui has a rural Hawaiian atmosphere that may include the occasional rooster, please don’t kill any geckos they are friendly and considered good luck in Hawaii, although the owners hire professional pest control services pest (ants, roaches & rodents) can’t be completely controlled in the tropics and finally the online pictures best represent the property interiors although they are not entirely accurate as owners are always upgrading and improving. **WIG is not responsible or liable for any issues relating to but not limited to pests, health, security, or lost and stolen items that may occur during or after your stay.**


No Subleasing – the party signing this agreement must register with the Front Desk or Office during business hours and be the responsible occupant for the entire term of the agreement. Most properties charge “registration, key service, or parking fees.” Such fees are set by the individual properties and not WIG. You are subject to and liable for these charges, in most cases they are not included in your rate and may change with or without notice. 

PUAMANA guests only: The price for gym usage will be $30/ per day & per person. You must register at the clubhouse to pick up your parking pass and pedestrian gate code. The Puamana Registration Fee is collected at the time of final payment and forwarded to the Association prior to your arrival: $10/day + tax ($160 + tax maximum). The second car is $10/day + tax ($160 + tax maximum) collected at the clubhouse. Two car maximum. Failure to register within 24 hours of arrival will incur an additional charge of $100 + tax charged to your credit card.

Please check the web page for the property you are booking for occupancy limits or special instructions regarding parking; there are some properties with a one-car maximum.

Accidental Damage Protection

This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. In the event that a claim is filed, CSA may contact you for information pertinent to the claim. Failure to respond to CSA communication may result in the termination of the claim and charges will then be assessed to your credit card on file. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Whalers Investment Group LLC any amount payable under the terms and conditions of the Security Deposit Protection. Please click here to obtain your insurance policy if you have paid for the plan. If you have to cancel and don't get a chance to check in, the cost of the plan will be returned to you. In the event you decline the plan a $3,000 security deposit will be required to confirm your reservation.


State Law prohibits Smoking in all areas open to the public that include, but are not limited to beaches, restrooms, lobbies, reception areas, hallways, bars, vacation rental rooms & lanais, restaurants, retail service establishments, and retail stores. Thus all of our accommodations are Non-Smoking.

Confirming your reservation is deemed acceptance of the terms and conditions & COVID-19 waiver *Subject to change without notice*